Thursday, September 6, 2012
Small Business - Success is harder than ever
Small businesses have more challenges than ever to succeed. The facts speak for themselves. Consumers are changing at the speed of light and small dealers are forced to adapt and deal with consumers in ways like never before used. In fact, merchants now have an active and constant intention to collect a larger "share of wallet" from every customer they have.
Fact 1: The retail market is crowded, there are more places for consumers to find goods and services than ever before. Big-box stores, the internet, there are more choices than ever before and this is leading to a generation of buyers who have little or no store loyalty.
Fact 2: Consumers are bombarded with messages. The scope of marketing now extends well beyond the traditional newspaper ads or radio spots that many independent retailers succeed for years. Internet advertising, outdoor advertising, mobile phones are also places where consumers can now receive information about goods and services that may be buying
Step 3: Issues time with customers-Gone are the lazy walks along the main streets across America that led customers to walk on the door and make an impulse purchase. Shopping Purpose Driven rule the day today and it's harder than ever for merchants of all sizes and shape to get customers into their doors without stress to them there!
Step 4: The competition is fierce. The growth of big box retailers as well as Internet dealer only carve a piece of market share of independent reseller today. With online shopping set to grow by double digits over the next 5 years, and big-box retailers entering the market from all over the world, this trend is only going to continue.
HOW TO INDEPENDENT RETAILERS "compete" in this new
RETAIL CONSUMER CENTRIC ENVIRONMENT FOR TODAY?
Today, success requires retailers to offer an "experience" to their customers. Retailers of all sizes have to "shift from a mindset single transaction to establish ongoing relationships with their customers." This means that retailers should plan to attract new customers, they must effectively plan for ongoing marketing campaigns and sales programs, and must plan to use technology to attract new customers and retain existing customers at all times to provide a Customize personal interaction for all customers the store may have.
In fact, merchants now have an active and constant intention to collect a larger "share of wallet" from every customer they have. Another way to look at this new paradigm shift in the retail world today is to suggest that "retailers must move from what moves product to what moves people"
So, just how do you move people to buy in today's retail environment? This is the question that takes time, energy, research and respond well executed at independent retailers throughout the world .......
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