Top Ten Customer Service Tips for 2008 Republican National Convention

The economic impact of an event as the Republican National Convention has a host city is enormous. But if the event is very well done, the benefits can go on for years.

Here are ten tips for customer service to people hosting the 2008 RNC to help the event is spectacular in the eyes of the delegates, media and others who make the event what it is.

Top Ten Customer Service Tips for the Republican National Convention 2008

1. Put yourself in their shoes

Remember, this is a political convention. People are coming to discuss one of the three things that you should not speak in public. Oh, and by the way, many of these people will disagree with others. Thus, the potential for hot tempers, emotional flareups and verbal conflicts will be extremely high.

To help them get the best experience possible, remember this. Look for signs of potential conflict and act quickly to avoid or prevent problems. Do not get caught up in political debates, while you're serving coffee or giving directions. And, rest more before going to work during the RNC so you're mentally and physically prepared to help a lot of people stressed out without losing your cool.

2. Going the extra mile for everyone, Every Time

Some RNC guests will need a lot of hand-holding. Will and resources away from the comforts of their homes and offices, but will still work to do. Help them be effective and successful going the extra mile. Offer to do more than you normally would. Show them how important they are for you, your business and your community.

3. Be fast and friendly

Big crowded events often sap the patience of the people. Add the heat and humidity and the pressure of getting things done on the road and it is even worse. Move as quickly as possible to help people like her. Be as efficient as possible and show them to respect their time. This is where teamwork is essential to provide an excellent service.

4. Have patience and tolerance Extras

Although visitors may not show any patience, be sure to start your day with a lot of your choice. Do whatever you have to do to be more patient with everyone. Some RNC guests might be difficult to understand because of language or cultural differences. Give them a little 'extra attention. Be tolerant of their differences and requests, even though they may be beyond the norm for you or your company.

6. Be proactive

RNC guests will be busy, tired and out of their element. They will have lots of needs and many questions about how to do things. Try to anticipate what their needs might be. Think what you may find useful if you were in their situation. Then plan how you can help your guests handle these needs.

7. Provide food or refreshments

Minnesota is hot and humid in early September, which can lead people down. And when you travel often have less access to food and drink. So, do a great favor for your guests RNC and have healthy snacks, drinks and other beverages available, especially if you run a build hotel, motel or a meeting.

8. They offer space for work and rest

Depending on the type of business you have, try to offer a quiet space for RNC guests to email, write, make calls or just relax. Remember, this is a business event for most of them. They will have deadlines and commitments. We all know how difficult it is to be productive on the road. Offering a quiet work space do their time much more fun to the RNC.

9. Have information packets available

One of the most challenging aspects of a trip is how to move around in your host community. To relieve the burden on your RNC guests, providing information packets for them. Your city, room or visitors and convention bureau may already have a package. Or create your own. Include shops, restaurants, transportation, utilities, emergency information, coffee etc. Anything you can do to help your guests find their way around will help make their stay easier and memorable.

10. Brainstorm with your staff

Before the convention starts, meet with your employees for a brainstorming session. Talk about how you can help your RNC guests have a memorable and successful experience here. Think about how you can help them be more productive and comfortable in their work, while I'm here. Make a list of things that your company could do. Then have the staff to find creative ways to make the list a reality.

Bonus Tip: To discuss and daily debriefing with the team

Once the RNC has started, you can still find ways to provide exceptional customer service for your RNC customers and guests. Every day, before things get crazy, meeting with staff and debrief what happened the day before. They all unusual requests? There were difficult situations? Review each day and learn from it. Involve employees to find creative solutions to your specific needs of customers, while I'm here for the convention....